Indulge me as I take a second and rave about about the amazing customer service I just received from Cafepress.com.
Yesterday I received a t-shirt that I ordered that I wanted to wear to the Sterling Folk Fest next weekend. I was super excited it had arrived, but when I opened it I became distraught. There was some sort of chemical splatter on the sleeve of the t-shirt and even worse, the design on the front was crooked, not by much, but enough to make this obsessive-complusive really nutso!
I panicked a little, thinking that trying to return the t-shirt and get a replacement by next week would be a hassle, these days it seems everything is a hassle. Boy, was I wrong! I called up Cafepress and explained the sitch and the customer service rep was SOOOOO friendly and apologetic. She didnt ask any questions she simply put in a new order for a t-shirt and is having it overnighted at no charge.
I then asked her how she wanted me to return the damaged t-shirt, and she told me there was no reason to return it and I could use the shirt to wear to bed or use the next time Im painting.
The entire phonecall took about three minutes. I was so stunned by the amazing service I kept saying thank you over and over and over.
I have worked in customer service in one way or another for 19 years, and I actually feel a bit embarrassed, thinking of the many times I have argued with a customer over this and that (usually they were jerks that deserved it.) This woman from cafepress, her name was Ursulla, has inspired me to bring it back down to the basics and make sure I too go above and beyond when dealing with people.
Id like to be responsible for making someones day, the way Ursulla has made mine. Cafepress.com forever!!
